Central City Convention Center & Spray Park: Refund & Exchange Policy

Thank you for supporting the Central City Convention Center & Spray Park. To ensure we can continue providing quality services and amenities to our community, we have established the following policy regarding all merchandise and apparel sales.

1. General Sales Policy

All items sold by the Central City Convention Center & Spray Park are sold "As Is." Once a purchase is finalized, it is considered a final sale except under the specific circumstances outlined below.

2. Manufacturing Defects

We take pride in the quality of our products. If you receive an item with a manufacturing issue (e.g., structural damage, printing errors caused by the manufacturer, or hardware failure), you are eligible for a replacement or a refund.

• Claims for manufacturing defects must be made within [Insert Number, e.g., 14] days of purchase.

• The item must be returned in its original, unused condition for inspection.

3. Customer Ordering Errors

Please double-check your selections before completing your purchase. The Central City Convention Center & Spray Park is not responsible for:

• Incorrect Sizes: We cannot offer refunds or exchanges for items ordered in the wrong size.

• Incorrect Colors: We cannot offer refunds or exchanges if a customer selects the wrong color during the ordering process.

Since these items are often printed or ordered to specification, we cannot recoup the costs of customer-specific errors.

4. How to Request a Return

If you believe your item has a manufacturing defect, please visit our front desk or contact us at director@centralcityconventioncenter.org with your receipt or proof of purchase.